Have You Contacted the Manufacturer?

Cumulatively here at 123 Security we have over a thousand years of physical security hardware industry experience. However, there is no substitute for factory tech support. This is especially true when electrified or electronic hardware goes wrong. Although we can usually help you find out what’s wrong, only the factory can approve returns of electric or electronic products that are defective, and we need that approval – in the form of a trouble ticket or other identifier – to allow us to take the product back. Rather than having two conversations about an electrifying problem, have one, and let it be with the factory. At the end of the conversation with the factory you will know what to do, and if there is going to be a return involved you will be able to provide us with the proper information so we will be able to create the return.

What can I expect from your technical support team?

Our factory-trained technical sales representatives are the most knowledgeable in the industry. Most of our technical sales reps have previous experience as field technicians in industries such as systems integration, contract hardware and locksmithing. They can visualize situations from your point of view. Tell them about your project and they’ll know exactly what you need to get the job done. Expect a prompt response to any customer service need.