123 Security reserves the right to refuse returns or impose a 25% restocking fee if items are not in like-new condition, in their original unaltered box (intact UPC code), and do not include all packing materials, blank warranty cards, and manuals. Refunds will only be issued for the original purchase price, excluding shipping fees.

Refund is issued within 30 days after we receive the item. Once we issue your refund, it takes up to 7 days for your financial institution to make funds available in your account. A partial or zero refund may apply based on returned item condition.

An item is in "like-new" condition if it is fully operational with all features functioning as intended, without any signs of wear or use such as scratches, dents, or blemishes, and retains its original shine and finish. It must include all original accessories and packaging, which should be undamaged and unaltered. The item must not have undergone any repairs or modifications and should be clean, free of dust, stains, or odors, with no exposure to water or other liquids. Our inspection team employs advanced technological tools to assess each item against these strict standards to determine its eligibility for a refund.

Non-returnable brands: Alpha, Axis, Google, HID, Mobotix, Ring, TP-Link.

Non-returnable categories: monitors/TVs >37 inches, custom recorders, hard drives, software, consumables, special orders, carbon monoxide detectors, nitrogen-based products, body temperature cameras, covert/hidden cameras, PAL devices, cables, programmable proximity devices (e.g., cards, custom-coded readers), key tags, key fobs, networking equipment, power supplies, and all final sale clearance items unless specified otherwise.

123 Security is not responsible for personal data or items left in returned merchandise. 123 Security is not liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from 123 Security, damages resulting from use of or reliance on the information present, even if 123 Security has been advised of the possibility of such damages.

Please be aware that we track and record the serial numbers (S/N) of all products. This measure is in place to prevent fraud and ensure the integrity of our returns process. By purchasing from us, you acknowledge and consent to this practice.